Our resident expert on Information, Advice and Guidance (IAG), Kathy is huge advocate of Quality and her attention to detail is second to none. Kathy has a wealth of experience both as a Consultant and an Assessor on a range of Quality Standards. Her passion for excellence is a major influence on the business and makes her ideal to Head up our Assessment Services business. Oh, did we mention she is also sits on the Bench as a Local Magistrate, so she keeps us in order!
Rachel has a background in dealing with customers and is patient, thoughtful and supportive of customers. She was attracted to our company culture and loves the idea of a challenge. She cares for our Visit Heritage Partners and works with them to help raise their profile in the sector. She has her finger on the button within Visit Heritage and ensures we stay focused on providing what Partners and Time Travellers need.
Chanel may come over as quiet, but she is diligent and grasps things quickly. She is very thorough and likes to make sure it is done well. Although very focused and often deep in thought, she will look up and has a disarming smile that lights up her face. Chanel has a lot to offer and works well with the team to ensure we deliver an excellent customer experience.
Lorna is also one of our Commercial Leads and has extensive experience in assessments and leading a team on an assessment. Her background in retail, leisure, meetings, training and the service sector, means she comes with a high level of focus on getting it right for the customer. She is part of our North American operation and is based out of Toronto a lot of the time. She is also in charge of HR and Payroll and so she makes sure everyone is paid on time and she works with Edwina to make sure we conform to the rule regarding employment.
Susan has sat on both sides of the fence in procurement and so is ideally placed to understand how to pitch a tender or RFP. She is also an excellent assessor and has a wonderful way of making people feel comfortable with what she needs to share with them. She is always smiling, but never more than when she has a jar of Nutella in her hand!
Anne has a depth of experience working in an Advisory capacity against various Standards. She is really good at helping businesses identify what they need to focus as part of their continuous development. She leads our Customer Service Advisory services but also is very good at organisational development and leadership and management development. She loves helping organisations find ways to improve their performance.
Ruth likes things to look right and loves sharing new ideas with people. This makes her ideal for her role as Editor of our on-line learning and development channels. She will spend hours doing her research and then seeking ways to make it easy for people to understand. She has personal experience in leadership and management roles, and so is capable of recognizing what works and what will be of benefit to people who use our services.
Every company needs a Bernard! Bernard is the man that makes sure we are legal when it comes to company business. Accounts are prepared, checked and submitted on time, thanks to this man. A life long advocate of learning and development, he also keeps us grounded when we need it.
Michael has been part of Canada’s financial and business community holding some very senior positions in major institutions. But to us, he is our Michael, who helps us stay in check and makes sure we do things right. A great sense of humour and happiest when he can sneak off and lay in the sun.