Leadership & Management


About the Framework

In many organisations, the biggest stumbling block to improved business performance and profitability is the way leaders and managers approach their responsibilities.

Getting results through people is the essence of what leadership is about. The Leadership and Management Framework and Standard is designed to help organisations evaluate their approach into how leadership and management drives their business.

In a report by the British Government entitled, “Leadership and Management – The Key to Sustainable Growth”, it was identified that 43% of managers rate their line manager as ineffective.  World-wide research repeatedly shows that leadership is the number one concern in deciding the effectiveness of an organisation.  This surpasses financial awareness, team working and technology, although innovation and creativity do come a relatively close second.  The cost to organisations of ineffective leadership and management is estimated in the billions per year.

The electric light did not come from the continuous improvement of candles.

Oren Harari

Our global leadership team is aware that they will be assessed on the basis of their leadership conduct. We do not allow anyone to hide behind good business results but fail their leadership responsibility”

Kasper RØrsted, CEO of Henkel

The Framework provides a basis for:


An organisation can carry out a self-assessment against the Standard as a method of evaluating their current position in each of the ten areas. This will immediately identify which areas are strong and which areas would benefit from development.


The Leadership and Management Standard provides a structure by which to identify and provide relevant training and development for managers at various levels. The content of the Standard, provides a basis for training, coaching or mentoring activities. The ten principles can also be an approach to performance reviews to keep leaders and managers focused and measure progress.


The ten principles provide the basis by which an organisation can be assessed by an external Assessor, who brings a fresh set of eyes to the organisation.

Certain principles are core and provide the foundation for good leadership and management. To gain recognition as “Commited to Leadership and Management”, an organisation will need to be assessed against five of the ten principles. Three of those are mandatory and two are optional based on your current organisational needs. The mandatory Principles are:

  • Strategic Positioning
  • Leadership Principles
  • People Engagement

To achieve Accreditation, an organisation will have been assessed against all ten principles and achieved the requirements of the principles.

All Recognised and Accredited organisations will need to be assessed every three years to maintain their status. However, continuous improvement checks are carried out each year in the form of an on-line review and/or discussion with their Assessor, of progress made and plans for further development.


The delivery of any strategy will require good leadership and management driving it, as well as people engaged in the execution. This framework provides the opportunity to ensure that the organisation has considered what is needed from their managers at all levels when communicating and delivering their service.


As organisations adopt and use the Leadership and Management Standard, it becomes possible to use other organisations as a benchmark of good practice. Every organisation is looking for effective measures that help them drive their organisation forward. Through assessment and achievement, organisations can establish areas for improvement and how they compare with other organisations in the market place.

Those that achieve accreditation will have access to information that will help them in this process.


Next Steps

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[flipbook pdf="http://excellencesquared.com/L+M-Customer-Booklet-2017.pdf”]