Proven strategies for delivering excellence in customer service
In today’s world student choices are not made just on the quality of the education, but on the quality of the whole experience whilst at University. Students have:
- ever increasing higher expectation
- a desire for ‘an experience’ which will take them forward in life and leave lasting memories
- a clearer understanding of excellent customer service
- greater choice of good universities.
This workshop gives you the opportunity to consider how you can improve that ‘experience’ across the whole university. Ensuring that ALL departments understand the need to focus on excellent service for the students.
During the workshop we will examine ways to gain a leading edge by learning:
- Different ways to understand who your target market is and what it is that will make you the University of choice
- The styles of leadership which will win the hearts and minds of your staff to be passionate about excellent service
- What sort of information do students need and how would they choose to access it
- Ways by which you can minimise and
resolve complaints
- A variety of ways you can measure how happy your students are and what you
could improve.
Following the workshop you will work in small break out groups to discuss a common issue and how you might resolve this challenge, based on the group’s experiences or those learnt during the workshop.
The workshop is focused on bringing together like-minded leaders to support and develop over time. In order to do this it is planned to hold regular learning forums/webinars following this workshop.
This event is a free event for Universities to explore the Customer Service Excellence.
Who is the session aimed at?
The session is aim at anyone in Universities who work with the customers / students at a strategic level.
