WHAT IS SECURE VENUE?

The Secure Venue Standard is an international standard that defines quality strategies, practices and results for venue safety and security operations. Those who undergo an assessment and meet or exceed the requirements of the standard are recognized as an accredited Secure Venue.

Achieving the Secure Venue accreditation shows potential customers that a venue is committed to safety and security and focused on continuous improvement.

BENEFITS

FOR THE VENUE
  1. Objective feedback about the true quality of a venue’s safety and security programs
  2. Assurance of quality efforts to protect guests as well as the physical assets of the venue
  3. Competitive advantage over non-accredited venues by assuring customers and guests of quality safety and security practices
  4. Increased staff performance due to pride in the accreditation and motivation to maintain the accreditation or achieve higher levels of accreditation after future assessments
  5. Ability to demonstrate that guests are the venue’s top priority
  6. Avoidance of complex, time consuming and expensive audits prior to negotiating business with security conscious clients
FOR VENUE CUSTOMERS
  1. Confidence that the venue can provide a secure environment for your event
  2. Ability to market the safety and security of the event to potential customers or attendees
  3. Minimization of research time required to ensure the venue is managed and operated in a responsible way
  4. Easy collaboration between the client and venue, as required by the standard, to ensure the best possible outcome for the client and the client’s customers
  5. Assurance that the venue partner puts clients and customers first
FOR VENUE GUESTS
  1. Ability to tell quickly and easily if a venue is able to provide you with a reasonably safe environment with minimal distraction to the experience
BUSINESS DEVELOPMENT

An assessment measures the robustness and compliance of safety and security operations against the standard, as tested through an assessment visit. As a result, venues will understand areas of strength as well as opportunity. Those venues who meet or exceed the standard’s requirements will be accredited as a Secure Venue and will be celebrated for using defined standards for venue safety and security.

The standard is also designed to ensure continuous improvement, as all venue managers can commit to achieving higher levels of quality and impact by embracing the standard. The standard should not simply be a hurdle or a checklist; it should be used to ensure safety quality is embedded throughout the management and operation of the organization.

SECURE VENUE – Not just an Accreditation

Business Improvement Tool

Benchmarking Tool

Marketing
Tool

Recognition of Quality Safety and Security Protocols

ASSESSMENT JOURNEY

1

Registration

A venue begins by registering its interest in the Secure Venue Assessment at www.SecureVenue.com. At this point, the options, scope of work and pricing are reviewed with the venue.

2

Self-Assessment

The assessment process begins using a self-assessment tool which enables a venue to outline its in-house processes. This self-assessment will be used by the assessor as part of the pre-audit.

3

Pre-Audit

The assessor will review the self-assessment and communicate to the venue any actions the venue should undertake before the assessment commences.

4

Pre-Assessment Consulting (Optional)

Should the pre-audit show major gaps, recommendations will be made for a pre-assessment consultation (optional) to help ensure achievement of the accreditation.

5

Assessment

The assessment visits will be conducted on-site, typically by one assessor over the course of one day, although larger projects or venues may require more than one day/assessor. The assessor will examine all the elements agreed to in the scope of work, will review documentation provided by the venue, and will interview the leadership and operational teams in order to ascertain understanding of and compliance against the criteria.

6

Compliance Audit (Optional)

Those venues who achieve a 4 or 5 rating during the assessment may request may request an additional, un-announced assessment of the venue to test if the security processes and policies are working in practice.

7

Assessment Report

The venue will receive an oral report immediately upon conclusion of the assessment, followed by a written report which outlines if accreditation was achieved, documents the level of compliance and the module levels achieved, and provides an action report to ensure continuous improvement.

8

Intermediate Audit (Optional)

This audit is conducted in the year between official audits, to ensure non-compliances from the previous audit have been addressed and continuous improvement is occurring.

The accreditation is valid for two years or unless there is a significant change (typically a major renovation, a new facility, or new management). The renewal assessment process is streamlined, with a focus on verification of prior quality and examination of any areas of improvement.

ACCREDITATION

To be accredited, a venue must achieve a score of at least 3 out of 5 in every core element.

Venues that also achieve an average score of 3 or greater across all elements will be recognized as Accredited with Merit, and those that achieve an average of 4 or greater across all elements will receive our highest recognition, Accredited with Distinction.

Recognised Secure Venue

Meets the minimum standard of level 3 in all core elements as demonstrated through a self-assessment, reviewed and accepted by an assessor.

Accredited – A Good Level of Security

Meets the minimum standard of level 3 in all core elements as demonstrated through an on-site assessment.

Accredited with Merit – A Very Good Level of Security

Meets the minimum standard of level 3 in all core elements and an average of 3 or greater across all elements as demonstrated through an on-site assessment.

Accredited with Distinction – An Excellent Level of Security

Meets the minimum standard of level 3 in all core elements and an average of 4 or greater across all elements as demonstrated through an on-site assessment.

A venue may hold the Secure Venue accreditation for 2 years before being reassessed.

VENUE TYPES

Upon request, a venue can be accredited as a specific venue type. We are looking for the venue type and purpose to align with the marketing materials, the customer base, and the language used by staff, and to ensure customer expectations are based on the reality and capabilities of the physical venue.

The types of venues we recognize include:

  • Exhibition halls
  • Convention centers
  • Arenas
  • Stadiums
  • Conference centers
  • Auditoriums and theaters
  • Unique venues (must include meeting or event space)
  • Meeting rooms
  • Board rooms

THE STANDARD

The Secure Venue Standard is composed of twelve elements, and each element has a number of criteria to evaluate, with some criteria being mandatory or statutory.

In summary, the elements of the standard are:

  1. Security of Property
  2. Customer Security
  3. Business Continuity
  4. Health and Safety
  5. Quality Ratings
  6. Risk Management
  7. Safety Processes
  8. Event Security
  9. HR and People
  10. Data Protection
  11. Customer Feedback
  12. VIP Security

WHO ARE WE?

Assessment Services is an international organization based in the UK, with 20 years of experience. It has oversight of 6 standards, with 3 government contracts and thousands of customers around the world. It operates as a boutique assessment center, with a customer-centric approach.

“We Assess, We Care, We Add Value”

Excellence Squared is the parent company for Assessment Services.

Excellence Squared is the training and development arm, offering support and guidance for any of the Assessment Services standards. The coaches and trainers that work with Excellence Squared all have extensive experience and knowledge from a lifetime of work in their fields. You will be paired with a coach or trainer that has exactly the expertise you need.

OUR ASSESSORS

All of our assessors are industry professionals with solid experience and a proven track record. Most importantly, our assessors have a deep understanding of venues from an operator or customer perspective, have been trained as assessors, and receive continuous professional development. As a result, they understand current best practices and utilize that knowledge to carry out meaningful assessments against national benchmarks in an objective and consistent manner.

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