Current Version: EX2 - Cancellation / Postponement Policy V1 – 26.04.18
Last Updated: April 30, 2018
Excellence Squared Group Ltd will ensure customers are made aware of this policy at the earliest point of contact. Each request for a cancellation and/or postponement will be examined on a case by case basis, considering Excellence Squared Group Ltd and Advisor time and involvement surrounding the request.
1. Confirmation of Cancellation and/or Postponement of Paid Activity
All requests for cancellations and/or postponements should be sent in writing to Excellence Squared Group Ltd via email@example.com making the email subject ‘CANCELLATION/POSTPONEMENT’. Excellence Squared Group Ltd will confirm receipt of cancellations and/or postponements requests in writing detailing any associated costs. Please note that the confirmation sent by Excellence Squared Group Ltd will be used as proof of receipt only. Should you not receive confirmation from Excellence Squared Group Ltd within 48 hours please contact the office on 020 3880 5059.
2. Cancellation and/or Postponement of Activity
Once a confirmed activity is cancelled or postponed by the Customer, Excellence Squared Group Ltd reserves the right to charge a cancellation fee based on the estimated costs of the proposed activity.
Number of working days prior to the confirmed onsite activity date
30 or more working days before activity commences
25% of the invoiced fee.
10 – 29 working days before activity commences
60% of the invoiced fee.
9 working days or less before activity commences
100% of the invoiced fee.
Booking Form Cancelled 3 consecutive times without progressing*
£125 administration fee
*NB: Administration fees will be required to be settled in advance of submitting a new booking request.
The cancellation/postponement fees will need to be settled before a new sales invoice can be issued for re-arranging the activity. (A new booking form will not be required if the revised dates fall within the 6 months of when the booking form was originally received).
If the new sales invoice is not paid within 60 days from the date of issue, Excellence Squared Group Ltd reserves the right to cancel the booking form including the new sales invoice.
NB: Both invoices will need to be settled before any revised dates for the confirmed activity can be formally agreed between the Customer and Excellence Squared Group Ltd.
3. Cancellation and/or Postponement of Events and Workshops
If delegates booked on a workshop/physical event cancel their placement at short notice Excellence Squared Group Ltd reserves the right to charge the customer a cancellation/postponement fee based on the commercial rate advertised for the cost of the workshop/event.
Number of working days before workshop/event
14 working days + before workshop / event commences
Admin fee of £30
13-7 working days before workshop/event commences
50% of the fee
6 working days or less before workshop/event commences
100% of the fee
4. If Excellence Squared Group Ltd Cancels/Postpones
For any services described above there may be unexpected circumstances whereby dates for these services need to be re-arranged by Excellence Squared Group Ltd. In these circumstances the re-arranging of any dates will be the last resort and we will endeavour to inform you at least 24 hours in advance.
For the cancellation of any workshops/events Excellence Squared Group Ltd will telephone the organisation and the delegate (where possible) as well as posting a note on the relevant website. An alternative date for the workshop/event will be provided as soon as is possible.