november, 2017

22nov1:30 pm4:30 pmCustomer Service Excellence Awareness Session - NottinghamNottingham

Event Details

The workshop is led by Ann Quincy and Gary Swarbrooke – this interactive awareness session is aimed at those organisations who are looking to improve their customer focus and develop their customer culture by working towards the Customer Service Excellence Standard.

The purpose of the session is to provide delegates with an overview of the Standard and a real life perspective on what the ‘journey’ towards assessment will feel like. Delegates will achieve the following outcomes:-

  • A good understanding of the Standard’s content;
  • How assessments/reviews are conducted;
  • Tips and techniques to achieve a successful ‘journey’;
  • Potential benefits the Standard can provide;
  • Information to help them decide whether working towards the Standard is right for their organisation.

When and Where:

Wednesday 22nd November 2017,

1.30pm – 4.30pm

Eldon Business Park, Eldon Road, Chilwell

If you have any questions about the event please contact 

Tel: 020 3880 5059

Learn MoreClick Here


(Wednesday) 1:30 pm - 4:30 pm GMT


Chilwell Office

Unit 26, Eldon Business Park, Eldon Road, Chilwell, Nottingham, NG9 6DZ


Excellence Squared020 38805059

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